Trash Flow 101

Frequently Asked Questions

How do I create a new customer? I don’t see a “New” button anywhere.

When looking at a Customer’s financial history, I’m used to seeing the balance after each charge, and the period it was billed for, but that information disappeared. How can I fix it?

How do I change the name of a customer?

Is there a way to see when a charge was added or deleted? I need to investigate why a customer was/wasn’t charged.

My printer jammed half way through printing a batch of bills. How can I finish printing without having to start from the beginning?

My printer jammed half way through printing a batch of bills. How can I finish printing without having to start from the beginning?

I just ran an autopay batch but suspect some of the credit cards in it will be declined. How can I see a list of all the customers who had an invalid payment method or were declined?

I just made several updates to a route in Trash Flow, but my driver is reporting that the route has not been updated on their tablet

I need to see a list of all the charges and/or payments that were billed out/received last month. How can I do that?

I need to see how many credit card payments I pulled in last year. Is there a way to see that information?

Is there a way to get a list of customers who currently have credit balances?

Not sure which option is right for you?


Call us today to speak with a representative to walk you through the different options to tailor a package that fits your specific needs.

800.852.5199

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Tailored additions for your unique needs

Trash Flow Extensions

Let Trash Flow help manage your waste hauling business

 

extension

Access Control

Our Access Control module allows you to limit and track the access of specific users to various areas of Trash Flow.

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extension

Accounting Link

Enter Financial data with ease using Accounting Link from Trash Flow.

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extension

AVS Mapping

Your way to make sure you know where your customers are, and that they will get their bill.

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extension

Cloud Backups

Protect your Trash Flow information daily with our offsite backup service.

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extension

Cloud Storage

Cloud Database support for multiple office locations.

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extension

Container Tracking

Integrate your container management and billing using the Trash Flow Container Tracking module.

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extension

Dispatch

With the easy Dispatch feature of Trash Flow's Commercial Billing system, you can do all your dispatching functions from one simple screen.

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extension

Event Tracking

Automatically record account activity and find it all in one place with Event Tracking.

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Mailing CASS

Save money at the post office—Trash Flow makes it easy.

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MAT Track

Use our Material Tracking module to assign destinations for different materials and their quantities. Assign trucks and track transactions with this module that integrates seamlessly with either our Standard Billing or Commercial Billing system.

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extension

Network Multi-User

Trash Flow is designed to let you add multiple users to your Trash Flow system.

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Route Optimization

Let us plan the smartest routes for your drivers. Route Optimization calculates the shortest possible distance between stops, creating the fastest and most efficient route.

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extension

Scale Interface

We even save your scale house operator precious time. Scale information automatically populates on your computer screen without manual data entry. 

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Teleroute

Bring the power of Trash Flow right into the truck with standard mobile tablets and even smart phones.

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Tip Ticket

Run your billing, ticketing, scale house, and yard, all with the same system.

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extension

Trash Billing

Save time and money by e-mailing your bills and offering the convenient, online payment options your customers expect. You don't need your own website—just an Internet connection!

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Questions?

We're here to help!

We are always happy to help answer questions, match you with the products that will best meet your needs, and anything else you feel we should know!

Live Chat

call us!

802.560.4999

email us!

Sales@trashflow.com